User Engagement Intern - INTERNATIONAL OLYMPIC COMMITTEE

INTERNATIONAL OLYMPIC COMMITTEE | Lausanne, VD

Beschreibung : User Engagement Intern. Unternehmen : INTERNATIONAL OLYMPIC COMMITTEE. Lage : Lausanne, VD

Department: Technology and Information Department
Location: Lausanne, Switzerland
Contract Type: Internship (12 months)
Activity Level: 100%
Entry date: 01.12.2023


As User Engagement Intern , your role will be to assist the Business Engagement & Adoption Manager with the mission to ensure the good end-user adoption of new IOC digital tools and ways of working across a range of projects. You will mainly work on the creation of tailor-made change management approaches for various end-users’ groups (internal and external to the IOC) where technology drives the need for new business processes and new ways of working.


Main responsibilities

  • Contribute to the preparation to communication material (articles, flyers, presentations, …)
  • Contribute to the preparation of training material (video user guides, presentations, guidelines, …)
  • Analyse new processes driven by technology delivery.
  • Contribute to user acceptance testing and use this testing to select learning materials.
  • Assist with the organisation and animation group events with the purpose of increasing knowledge, information sharing, and participant engagement measured by feedback and confidence of users at go live.
  • Contribute to the design and analysis of satisfaction surveys and interviews to improve adoption processes.
  • Contribute to the management of user groups and communities.
  • Help analysing key metrics of user adoption and identify user’s needs.

Our requirements

  • Bachelor in Digital marketing, Communication, Media or related field
  • English or French fluency, with excellent writing and speaking of the other language.
  • Excellent command of the corporate tools and ability to follow the internal user rules (MS365, etc.).
  • Ideally knowledge of video making and content creation tools (Canva, Camtasia, …), a plus
  • First working experience in content creation, digital marketing, community management or related field
  • Knowledge of how a site or communication must be easy to use or to read. Understand what their audiences need.
  • Strong sense of visual design
  • Ability to clearly articulate messages to a variety of audiences.
  • Ability to examine, understand and summarise technical topics or information.
  • Excellent active listening skills
  • Understanding and willingness to learn about change management and how users respond to technology implementation.

Come and join an organisation where the spirit of inclusion, gender equality and diversity is embedded in its DNA and which focuses on what unites us – a passion for sport and its values. Work in a flexible and rewarding environment which offers competitive employee benefits and numerous incentives to live a sustainable, healthy and active life. By joining us, you become part of the Olympic Movement and help to build a better world through sport. You will have the opportunity to work with people of more than 70 nationalities.